The specialized AI that automates 80% of travel sellers customer support
Our AI model, specially trained for travel sellers & online travel agencies automatically handles up to 80% of your customers’ requests.
This saves you operational costs and allows your teams to focus on more complex, high–value tasks.
99%
of information requests are handled by our AI models based on your FAQs, T&Cs, and customer folders.
91%
Our AI models handle up to 91% of change, cancel and refund requests over all GDS and NDC channels.
÷13
Our customers divide their operational costs by 13 in average.
Get an immediate ROI thanks to our transversal
and cross-channel solutions.
AI AGents
Our live assistant - web or mobile - directly handles your customer request from generic information requests to multi GDS booking management (change, cancel, refund).
erenai agents make sure 90+% of your customer requests are managed automatically. Hence you can save time and money and focus your staff on High added value tasks.
Cross-channel
Our AI Agents are cross channels. It means you can expose your customer support via WhatsApp, email, web widget, and even voice.
More importantly, erenai offers a cross channel experience. So your tickets can start from a channel and continue on another.
All tickets are managed centrally by your human agent.
Service desk integration
Erenai can integrate your actual service desk solution or you can use our modern AI and cross channel native solution to manage your customer support.
Our solution offers a centralized conversation interface, automatic ticket assignment, tagging, and advanced reporting dashboards to get clarity on your activity.
USE CASES
Our AI agents combine operational excellence,
security and compliance to boost your customer satisfaction and save you time and operational costs.
AI Agents
Informational agent
99% of information requests are handled automatically by our AI agents based on your FAQs, T&Cs, and customer folders.
Live in minutes our agent offers you an immediate ROI and offloads your customer support queues.
AI Agents
Take actions
From live information from your customer folders to actions such as booking changes, cancellation, and refunds, our AI agents take action on all GDSs and NDCs.
Your customer can self-service, access live information and action boosting their satisfaction.
AI Agents
Human handover
Even though erenai agents automate 90+% of your customer requests some might need human expertise.
Our agents manage human handover and include full context of the conversation so your staff can maximize their impact at speed of light.
Channels
Multichannel & cross channel
erenai is natively multichannel – email, web, WhatsApp, and voice – offering your customer direct access to information and actions.
Whatever the selected channel all conversations are centralized so you can monitor and act directly from one single interface
Customer support management
Centralized message management
En complément de la cartographie des demandes, erenai détecte les opportunités commerciales dans les échanges avec vos clients et crée des opportunités pour vos équipes.
Une même demande sera ainsi traitée à plusieurs niveaux pour maximiser votre ROI.
How do you go live with erenai ?
1.
Setup
We train our model with your material - T&Cs, policies, FAQs, etc. You can deploy immediatly the informational agent.
2.
integration
We integrate your APIs and information system so the AI Agent can take actions with your customers.
3.
Pilotes & fiabilisation
Our iterative approach guarantees full compliance with your content and processes and offers you full control and transparency.
4.
Scale
A dedicated customer success manager follows is here to help with the scale of the solutions and identify the best solutions for your daily business.
Use case
OTA CUSTOMER
Our customer manages more than 300k inbound customer requests per year. Discover how this OTA has optimized his customer support thanks to erenai with a 2 digit ROI.
In this case study you'll see how this typical actor of the travel seller market progressively deployed our agents to automate 90% of its customer support operations.